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BUILD YOUR AFTER MARKET INFRASTRUCTURE

Reduce your time to market. Nothing is constant under the sun, let our after market experience guide you through.

HIGH LEVEL MOBILE REPAIRS

PRINTERS AND HANDHELD SCANNER REPAIRS
LUXURY PHONE REPAIRS AND REFURBISHMENT

TRAINING ACROSS THE GLOBE

LAPTOP / COMPUTER

AUDIO / VIDEO EQUIPMENT

MEDICAL EQUIPMENT

ROUTERS/ NETWORKING EQUIPMENT

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EXPERIENCE SPEAKS

TRADE PARTNERS: 100 + across IMEA (Repairs & Training)

REPAIR VOLUME: 2.5 Million+ Handsets

TRAINING HOURS: 25,000 + Man hours

AWARDS: Dubai Quality Awards – Winner 1st Corporate Hero Award in UAE for CSR

CERTIFICATIONS: ISO 9001 & 14001 EFQM standards

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LEARN FROM THE LEARNED

REGION'S ONLY COMPETENCY & CONSULTANCY PARTNER

PARTICIPANTS COVERED ACROSS IMEA : 150K +

TOTAL COUNTRIES COVERED: 45+ in IMEA

TOTAL CLASSROOM TRAININGS:5000 +

TOTAL PARTNERS COVERED IN IMEA:190 +

Leverage on our Technical Expertise to meet your After Market competency needs.

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MATERIAL CENTER AND REVERSE LOGISTICS SOLUTION

Leverage on strategic location – 65% of Globe in just 8 hrs. Always assuring
superior accessibility and agility. Improve material Velocity via our
material center and reverse logistics solution.

After Market Business Outsourcing

Staying bold and relevant in a challenging Economy is the biggest challenge every equipment manufacture encounters during their attempt to establish in market. Partnering with someone with multi vendor experience and who has thrived successfully the changes could be the most appropriate decision to reach the market in shortest possible time .We invite you to partner with us and time-lapse your journey by leveraging on our service excellence and highly skilled workforce.

Competency & Consultancy Service

Managing end user experience is one thing but standardizing it across could be challenging. This is where our team’s experience and knowhow can benefit OEM’s learning and development needs.

So from scaling up a business unit via structured remodeling approach to catering end to end care competency needs our team is equipped the right skill of blending industry experience with OEM guidelines to come up with customized learning solutions.

Our custom made modules range from both informative to transformative modules.

Material Center Outsourcing

Operate the way you operate at Home .

We clearly understand the impact that material velocity has to the overall Brand Experience . Strengthen your supply chain by letting our experts handle your after market spare part and repairs logistics .

Why We ?

  • Multi OEM Experience.
  • Count on our geographical location – Reach 65% of Globe in 8hrs.
  • Excellent Visibility on end to end transaction and stages.
  • Make use of highly skilled/ Focused team and highly operational efficient system .
  • Centralized Material Planning and Processing Center.
  • Centralized spare part distribution to partners.

About Us

Service City, established in 2003 by Mr. Faisal Al Bannai, is dedicated to providing the best after sales service to its customer. We are a part of the Al Bannai Group of companies, a conglomerate that started its operation in 1960 in Dubai. Today this visionary group has diversified its arms into various sectors resourced with more than 2000 employees. Al Bannai Enterprises is successfully established in industries like Telecommunications, Hospitality, Security & Surveillance etc. with companies like Axiom Telecom, Fono, One Mobile, Gelato, Sofra Worldwide, First Security Group etc. under its umbrella.

We were awarded with Nokia’s tender to be the first and only Regional Repair Factory, Regional Training Centre and Regional Competence Centre for Middle East & North African Region. We commenced our operation since 2003 with an intention to partner and serve the growing Service concept of Nokia and to have a central and value added control over its quality of post sales services (including repairs, research and analysis, and training services) and supply chain management (logistics and inventory management).

Today Service City still maintains itself as a business unit specialized in authorized high level board repairs and refurbishment business for major telecom and mobility brands. Service city also manages the after sales services for luxury mobile brands across GCC. Our expertise on after sales support has even positioned us as a strategic partner to several telecom service providers within GCC region.

In addition to Service City’s extensive involvement in after sales support, we are also the only partner managing and delivering training and development requirements for leading telecom brands across the IMEA region covering more than 35 counties. All our services are driven through set principal guidelines with clear transparent monitoring mechanism thereby winning a great deal of trust and recognition from the OEMs.

  • HIGH LEVEL REPAIR FACTORY

    • End to end High level Repairs and logistic requirements for leading OEM’s.
    • Post and pre release product analysis for OEM’s R & D team.
  • LUXURY PHONE REPAIRS AND REFURBISHMENT

    • Repairs and refurbishment activity for major luxury brands.
    • Highly Skill workforce managing and handling high value and precious cosmetics in line with luxury phones.
  • PRINTERS AND HANDHELD SCANNERS

    • End to End repairs and logistic requirements for leading OEM’s .
    • Training and support for the partners.
  • RECOVERY AND REFURBRISHMENT

    • Bulk Mobile and tablets recovery
    • Medical Equipment
    • Network Equipment