Service City, established in 2003 by Mr. Faisal Al Bannai, is dedicated to providing the best after sales service to its customer. We are a part of the Al Bannai Group of companies, a rapidly growing conglomerate that started its operation in 1960 in Dubai. Today this visionary group has diversified its arms into various sectors resourced with more than 2000 employees. Al Bannai Enterprises is successfully established in industries like Telecommunications, Hospitality, Security & Surveillance etc. with companies like Axiom Telecom, Fono, One Mobile, Gelato, Sofra Worldwide, Arabiatta, Naanplus, Uno, First Security Group under its umbrella.
Service city is the after-sales service division of Axiom Telecom, the leading wireless distributor operating in the Middle East region for over 15 years and growing exponentially year over year. An entirely owned subsidiary of Axiom Telecom – Service City is a high level repair factory and a business unit specialized in authorized high level board repairs and refurbishments business for major telecom and mobility brands. Service city also manages the after sales service for luxury mobile brands like Vertu and Givori across GCC. Our expertise on after sales support has even positioned us as a strategic partner to several telecom service providers with in GCC region.
In addition to Service City’s extensive involvement in after sales support, we are also the only partner managing and delivering training and development requirements for leading telecom brands across the IMEA region covering more than 25 counties. All our services are driven through set principal guidelines with clear transparent monitoring mechanism thereby winning a great deal of trust and recognition from the principals
We believe that our success depends on the success of our customers and communities that we serve through quality repairs & trainings. With our world-class services we offer full service solutions through integrated and Lean processes designed to fulfil and enhance our service level commitments for this industry. Over the years, we have developed a tradition of goodwill and best practices enabling us to deliver quality repairs & error free reports, with the right attitude. We always strive to improve the way we operate, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction.
We are a team of dedicated professionals, ready to do what ever it takes to make your business grow
Faisal Al Bannai
Mr. Faisal Al Bannai is the Founder & Managing Director and the founder of Axiom Telecom. He holds a Bachelor’s degree in Management and Finance from Boston University. He has completed his Master’s degree in shipping, trade and finance from City University, London.
In 2005 Mr. Faisal Al Bannai received the lifetime Achievement Award from Sheikh Mohammad Bin Rashid Establishment for young Business Leaders, together with the Arabian Business Entrepreneur. His belief, “As long as you set your mind to doing something, you can achieve it.
However, regardless of how much determination you have, you also need to have the right skills.”
Faisal Al Bannai formed Axiom Telecom in 1997 as a wholesale distributor of mobile phones. By 1999, Axiom had become the official distributor for telecom companies, including Nokia and Sony Ericson. The first Axiom retail outlet was opened in 2001 in Dubai, and went regional two years later. Today Axiom is the largest and primary authorized retailer and distributor of leading international brands, including Nokia, Sony Ericsson, LG, Samsung, BlackBerry, Motorola, Apple, Thuraya, and Givori. In addition to mobile retail and distribution, Axiom is also a strategic partner of telecom¬ service providers like du in the UAE and Mobily in Saudi Arabia.